> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.sparkedhost.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Sparked Host Refund Policy (And How To Request One)

## Refund Terms

* A refund request must be submitted via our ticket system within **48 hours** of the transaction. 
* A refund request must be submitted for a service that's eligible for a refund. 
* Sparked Host reserves the right to decline refund requests that do not meet this policy.
* In rare circumstances, refunds may be issued at the discretion of Sparked Host if we are unable to resolve a support-requested issue outside of the 48 hour refund request window. 

### What services are eligible for a refund? 

* **Minecraft Server Hosting**: Eligible for a** refund within 24 hours** of purchase if we fail to rectify any problems with the service.  
* **Game Server Hosting**: Eligible for a **guaranteed refund within 48 hours** of purchase.  
* **Discord Bot Hosting**: Eligible for a **guaranteed refund within 48 hours** of purchase.  
* **Domain Services**: **Non-cancellable and non-refundable** once payment is processed.  
* **Dedicated Servers**: **Non-cancellable by the customer** and **non-refundable** once payment is processed.

## For Billing Corrections

* **Duplicate charges** will be refunded either to the original payment method or as account credit, at our discretion.  
* **Charges after cancellation**: If a payment is captured after the timestamp of a valid cancellation request, it will be refunded.

For full terms, see the [**Terms of Service**](https://sparkedhost.com/terms-of-service).

---

## Prefer to Stay? Options Before You Request a Refund

If your goal is to get stable performance, keep your world/data, or right-size costs, our team can often solve it faster than a refund clears. Ask for any of the options below in your ticket:
* **Performance Issues **– We’ll audit your service (configuration, plugins/mods, panel settings, and node placement) and apply fixes or a recommended setup.  
* **Plan Right-Sizing** – Move up or down to a more suitable plan with **pro-rated billing**.  
* **Free Node/Region Migration** – If location or node congestion is the issue, we’ll move you at no charge.  

> If these options do not resolve your issue, you can still proceed with a refund request as outlined below.
---

## How to Request a Refund

1. In the billing dashboard, select **Support** → **Tickets**.  
   ![Support > Tickets](https://storage.crisp.chat/users/helpdesk/website/a79efd0b48a91800/screenshot-2024-02-29-231443_16tp5gy.png)

2. In the left sidebar, click **Open Ticket**.  
   ![Open Ticket](https://storage.crisp.chat/users/helpdesk/website/a79efd0b48a91800/screenshot-2024-02-29-231722_16qjns3.png)

3. Choose the **Billing** department. Clearly describe your situation, what you’ve already tried, and whether you prefer one of the “Stay” options above or a refund. Our team will review and assist.  
   ![Choose Billing](https://storage.crisp.chat/users/helpdesk/website/a79efd0b48a91800/screenshot-2024-02-29-231818_159c5n3.png)

---

If you need additional help, please open a ticket [**here**](https://billing.sparkedhost.com/submitticket.php).

By: Mason Baker