Question 1

How to cancel your cancellation request for your service

Accepted Answer

Did you make a mistake cancelling your service or changed your mind and decided to stay?

How to cancel your cancellation request for your service

Head over the Billing Dashboard and click "Services" and then "My Services".

Then click to the service that you would like to cancel. On the left hand side, Click “Cancel Cancellation Request”.

A ticket is automatically opened for you where one of our support represenatives will remove the cancellation request and respond to notify you of the change. You can view your open tickets here

If you require any further assistance, please create a ticket here.

Created By: Shiva R.

Question 2

How to cancel an automatic payment (PayPal)

Accepted Answer

If you want to cancel an existing service, you might also have to cancel an automatic payment, set up over at PayPal. In order to do so, follow these instructions:

How to cancel an automatic payment (PayPal)

Log into your existing PayPal account.

Click the gear icon in the upper right-hand corner.

Under payment settings click "Manage payments".

Click the agreement you want to cancel, and click “Cancel”.

After cancelling the agreement, your automatic payment(s) should have been cancelled, and you will not receive any charges.

If you require any further assistance, please create a ticket here.

Created By: Julián M.

Question 3

How to install & use FileZilla

Accepted Answer

What exactly is FileZilla? Well, FileZilla is an SFTP client which allows you to directly and securely connect to your server/service files. It drastically decreases upload time and wait time as you are not uploading everything through the web. Another advantage to FileZilla is that you are able to directly upload folders to the server. No need to zip the folders and then extract them via the file manager.

FileZilla works on all Operating Systems. Ranging from Windows, Mac, and Linux!

Enough talk. Let’s Install FileZilla

How to install FileZilla

Head over to the FileZilla website and click “Download FileZilla Client”

Pick the correct Operating System for your system. In this case, We will be choosing Windows

Download the normal “FileZilla” version. There is no need for the “FileZilla Pro” version.

Open the executable and follow through with the setup process.

How to use FileZilla

On the Apollo Panel, Click “Settings” on the left-hand side of the navigation bar.

Under the “SFTP Details” Box, click on the “FileZilla” button.

![](https://storage.crisp.ch

Question 4

How to optimize your Minecraft modded server

Accepted Answer

In this guide, we'll see some methods to profile your server performance, some optimization mods that can make a huge difference in your server's performance, and some tips you can follow to say "bye-bye" to lag issues. This is aimed to be the easiest to understand, complete while remaining simple, and accurate guide for modded servers optimization.

||| Disclaimer: This article is based 100% on my own personal experience after managing hundreds of modded servers for our customers, so your opinion can differ from mine. Feel free to contact me (Martín R.) via discord or send me an email (martin.r@sparked.support) if you have any suggestions or doubts about this article!

Have the latest version for both Valheim Plus Mod and Valheim installed from your side.
Have a Valheim Plus Mod server - By default you get a Vanilla server when you purchase the service, so you will need to open a ticket from the following link, and request that we change the server type to Valheim Plus Mod.

Download the mod from Nexus Mods

We must go to the Nexus Mods website and there we will locate the mod to download and then go to the "Files" tab and there we will locate the file (preferably download the latest versions) and then click on the button that says "Manual Download". After that it will take us to another section where we will have to click on the button that says "Slow Download" and set a save location for the mod.

|| Note: If the mod has any dependency in the list, you will also need to download it and remember that if the mod is compressed, then you will need to extract it to a folder so that you can locate the .dll file.

Installation of the mod on the server

We are going to enter the Control Panel and then select our server and then we are going to go to the "File Manager" tab where we should enter the folder BepInEx -> Plugins, and in that same Plugins folder you should drag the mod from your PC and drop it in the browser page where you have open the Plugi

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