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Learn All the Different Features and Facts about Our Billing System

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  • How to cancel your cancellation request for your service
    How to cancel your cancellation request for your serviceFeatured
  • How to cancel an automatic payment (PayPal)
    If you want to cancel an existing service, you might also have to cancel an automatic payment, set up over at PayPal. In order to do so, follow these instructions: How to cancel an automatic payment (PayPal) Log into your existing PayPal account. Click the gear icon in the upper right-hand corner. (https://storage.crisp.chat/users/helpdesk/website/a79efd0b48a91800/paypalgearp9zdbz.pnPopular
  • How to Cancel a Service
    You may be cancelling your service due to multiple reasons. Not enough funds, no longer want the service etc. This article will teach you how to cancel a service at Sparked Host. How to Cancel a Service Head over the Billing Dashboard and click "Services" and then "My Services". Then click to the service that you would like to cancel. On the left hand sidPopular
  • What does "Pending" mean?
    After purchasing a service and navigating to the billing panel, you may notice this service is marked as “Pending” instead of “Active”. What exactly does this mean? Well, let us explain. When viewing your service in the billing panel, it may appear as “Pending” like this: Some services after purchase may be marked as “Pending” instead of “Active” and won’t be available for use right awayPopular
  • How to Upgrade a service
    Upgrading a service is a simple step. You may want to upgrade your service if you need more power. Learn how to upgrade a service. How to Upgrade a service Head over to the billing panel and click on your service. In this example, we wilSome readers
  • How to Request a Refund
    You are able to request a refund depending on the circumstances of the situation. Learn how to Request a Refund. How to Request a Refund Refund Conditions Refunds are given out at the discretion of Sparked Host staff, and will only be given out if we fail to remedy an issue that you requested support on. Sparked Host reserves the right to not issue refunds. Refunds must be requested through our ticket system within twenty-four hours of the transaction. Discord bot Hosting has a 48 (Some readers
  • How to Request an Account Deletion
    Whether you just want to clean up some old accounts or are concerned for your own personal privacy, we got you covered! Requesting account deletion is extremely simple. How to Request an Account Deletion All you need to do is email dpo@sparkedhost.com with the subject line DATA PROTECTION REQUEST. It is extremely important this is done exactly as shown. We will ask some questions and may requeFew readers
  • How to Reset your Billing Area Password
    How to reset your password (Forgotten Password) If you would like to reset your Billing Area password, because you don’t remember it, or it doesn’t let you log in, follow these instructions: Click here to be able to request a password reset. (https://storage.crisp.chat/users/helpdesk/website/a79efd0b48aFew readers
  • What does "Suspended" mean?
    If your service is under the “Suspended” status, It means that something has gone wrong. It depends on the circumstance. In most cases, When your service is “Suspended”, It means that payments haven't been successful. Please double check the invoice for the server. To reactivate your service, Simply pay the latest invoice in the billing dashboard. In some cases, services may be manually suspended by one of our staff. It may be due to abuse of the service or for other reasons. Please open aFew readers
  • How To Create a Sub-Account in the Billing Area
    Creating an account for the client area is useful if you have a team working together quickly and efficiently or if you are allowing a friend to help manage the service. Let’s get into how To Create a Sub-Account for the client area How To Create a Sub-Account in the Billing Area On the top right corner, Click “Hello, Name”. From the dropdown list, Click “User Management”. EnterFew readers
  • How to Downgrade a Service
    How to Downgrade a Service You may be downgrading due to multiple reasons. Too much ram? Can’t afford the package? To downgrade, you will have to create a ticket. Downgrades have to be done manually by one of our support representatives. Please create a ticket under the “Billing” section. To create a ticket, please click here. If you require any further assistance, please create a ticket here (https://billing.sparkedhost.com/suFew readers
  • How to use Public Pay
    Have you ever wanted the ability for other people to pay for your services but don’t want to give them access to your billing panel? Well we have just the tool for that! Public Pay is a feature that lets anyone and everyone add store credit into your client account. You can use this credit to pay for services, addons, domains, and more! How to use Public Pay To start, navigate to the client area login. (https://storage.crisp.chat/users/helpdesk/website/a79efd0b48a91800/clieFew readers

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