Sparked Host Refund Policy (And How To Request One)

Refund Terms

• A refund request must be submitted via our ticket system within 48 hours of the transaction.
• A refund request must be submitted for a service that's eligible for a refund.
• Sparked Host reserves the right to decline refund requests that do not meet this policy.
• In rare circumstances, refunds may be issued at the discretion of Sparked Host if we are unable to resolve a support-requested issue outside of the 48 hour refund request window.

What services are eligible for a refund?

• Minecraft Server Hosting: Eligible for a guaranteed refund within 48 hours of purchase.
• Game Server Hosting: Eligible for a guaranteed refund within 48 hours of purchase.
• Discord Bot Hosting: Eligible for a guaranteed refund within 48 hours of purchase.
• Domain Services: Non-cancellable and non-refundable once payment is processed.
• Dedicated Servers: Non-cancellable by the customer and non-refundable once payment is processed.

For Billing Corrections

• Duplicate charges will be refunded either to the original payment method or as account credit, at our discretion.
• Charges after cancellation: If a payment is captured after the timestamp of a valid cancellation request, it will be refunded.

For full terms, see the Terms of Service.

Prefer to Stay? Options Before You Request a Refund

If your goal is to get stable performance, keep your world/data, or right-size costs, our team can often solve it faster than a refund clears. Ask for any of the options below in your ticket:

• Performance Issues – We’ll audit your service (configuration, plugins/mods, panel settings, and node placement) and apply fixes or a recommended setup.
• Plan Right-Sizing – Move up or down to a more suitable plan with pro-rated billing.
• Free Node/Region Migration – If location or node congestion is the issue, we’ll move you at no charge.

If these options do not resolve your issue, you can still proceed with a refund request as outlined below.

How to Request a Refund

1. In the billing dashboard, select Support → Tickets.

2. In the left sidebar, click Open Ticket.

3. Choose the Billing department. Clearly describe your situation, what you’ve already tried, and whether you prefer one of the “Stay” options above or a refund. Our team will review and assist.

If you need additional help, please open a ticket here.

By: Mason Baker

Updated on: 21/08/2025